Refund policy

Refund & Return Policy

At Divine Genesis Creations, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Standard Products

For eligible non-personalized products, please contact Divine Genesis Creations within 7 days of delivery if you would like to request a return.

To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • Free from damage, stains, odors, or signs of use

  • Returned in its original packaging when applicable

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Personalized Products

Because personalized products are created specifically using information, names, photos, dates, wording, or other details supplied for your order, personalized products are final sale and are not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or Divine Genesis Creations made an error with the order.

Customers are responsible for reviewing all personalization information carefully before submitting an order.

Divine Genesis Creations is not responsible for spelling errors, incorrect dates, incorrect names, low-quality customer-supplied images, or other errors resulting from information submitted incorrectly by the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive an incorrect item, contact Divine Genesis Creations as soon as possible so we can review the issue and make it right when appropriate.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

We may request additional information or photographs before approving a replacement or refund.

Return Shipping

Unless the return is due to an error by Divine Genesis Creations or an eligible damaged or defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the refund is being issued because of an error by Divine Genesis Creations.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized products

  • Digital downloads or digital products once accessed or downloaded

  • Gift cards

  • Items marked final sale

  • Items that have been worn, used, washed, altered, or damaged after delivery

Digital Products

Due to the nature of digital products, digital downloads are generally considered final sale once they have been delivered, accessed, or downloaded.

If you experience a technical problem receiving or accessing a digital purchase, please contact us so we can assist you.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Order Cancellations

If you need to request a cancellation, please contact Divine Genesis Creations as soon as possible.

Cancellation requests are not guaranteed. Once a personalized order has entered production or a digital product has been delivered or accessed, the order may no longer be eligible for cancellation.

Questions

If you have questions about a return, refund, damaged item, or your order, please contact Divine Genesis Creations using the contact information provided on our website.

Thank you for choosing Divine Genesis Creations. We appreciate your business and the opportunity to create products you'll enjoy.